Privacy policy HYGIE DENTAIRE

The purpose of this policy is to inform you of how we, HYGIE DENTAIRE, as data controller, use and protect your personal data, as well as the reasons why we process it.

1 .What personal data do we collect?

The personal data we collect may include your first and last name, postal address, telephone number, and email address. We ensure that we only collect the information strictly necessary to manage our relationships with our patients, prospects, or partners, in compliance with our legal obligations. Your data is treated with the utmost care and confidentiality.

2. How do we collect your personal data?

We collect your personal data:

  • either directly from you, via paper, telephone, or digital forms (website, emails, etc.);
  • or through third parties to whom you have given your consent to share this data.

3. What are the legal bases for using your personal data?

We process your data based on:

  • your consent;
  • contractual necessity (appointment scheduling, care, administrative management);
  • compliance with our legal and regulatory obligations (medical record keeping, billing, etc.).

4. To which recipients can your personal data be transmitted?

To fulfill the aforementioned purposes, your personal data may be shared with:

  • Technical or IT service providers (data hosting, medical software) under contract with HYGIE DENTAIRE;
  • Social security or supplementary health insurance organizations as part of healthcare coverage;
  • Administrative or judicial authorities when required by law.

Under no circumstances will your data be shared with third parties for commercial purposes without your express consent.

5. How and where do we store your personal data?

Your data is stored:

  • on our internal, secure IT systems;
  • in some cases, on secure mobile devices or via our healthcare-approved web host.

We implement all necessary technical, physical, and organizational measures to ensure the security and confidentiality of your data.

6. How long do we keep your personal data?

Your data is kept for the duration of our relationship, plus 5 years, unless a longer retention period is imposed by applicable regulations (particularly with regard to health data).

7. Your rights

In accordance with personal data protection regulations, you have the following rights:

  • right of access,
  • right of rectification,
  • right to erasure,
  • right to data portability.

You can exercise these rights at any time by contacting HYGIE DENTAIRE by telephone, email, contact form, or mail, accompanied by a copy of proof of identity (front and back).

You also have the right to file a complaint with the CNPD (National Commission for Data Protection) in Luxembourg.